Location & Address

Head Office 
46 Prince of Wales Road, Norwich NR1 1LL 
Phone: 01603 764 676 
Email: lettings@spencerward.co.uk 

01603 764 676
Our Charges

Schedule of Charges

This list explains the potential charges we may make as an agent during your tenancy:

Schedule of Charges for Tenants

This list explains the potential charges we may make as an agent during your tenancy:

Type When Charged Fee
Administration fee first applicant When you apply for your property £220.00
Referencing fee (per additional adult)
Guarantor fee
Prior to move in
Prior to move in
£75.00
£50.00
Change move date fee If your tenancy agreement and standing order mandate have already been produced for your original move date and a change of date is then agreed at your request, a new tenancy agreement and standing order mandate will be produced £25.00
Tenancy/Periodic renewal fee At the end of your initial term if you wish to renew £45.00
Re-advertising fee If you wish to leave the property early, with the landlord’s agreement (*conditions apply see below) £350.00
Additional/Change of tenant fee If you wish someone new to move into the property mid tenancy or to create a sole tenancy, to reference the new/existing tenant and create a new tenancy agreement £220.00
Payment returned by bank fee If your rent is returned, refused or represented by your bank for any reason £20.00
Standing order non-cancellation fee If you do not cancel your standing order at the end of your tenancy and the overpaid rent is to be returned to you £20.00
Missed contractor’s visit If you are not available when a contractor attends your property within a time slot previously agreed with you. This charge is paid to the contractor £30.00
Missed Spencer Ward visit If you are not available when a company representative attends your property within a time slot previously agreed with you £15.00
Out of hours inspection charge Inspections are carried out 9.30am to 5.00pm Monday to Friday. The fee is charged if you require your inspection to be carried out on a Saturday and if staffing permits us to undertake this £30.00
Breach of tenancy letter fee If we have to write to you in relation to any breach of the tenancy agreement (acting reasonably) £25.00
Return of deposit check If work is involved to return property minimum fee as per tenancy contract and charges per contractor instructed

* Once signed, your tenancy agreement is a legally binding agreement between all parties and as such it cannot be cancelled without full agreement from all parties. However, if you do wish to vacate the property before the end of the tenancy and your landlord is agreeable, you may choose to pay the Re-advertising fee and instruct Spencer Ward to remarket the property. Once suitable replacement tenants are found and when they sign the new tenancy agreement you will be released from your tenancy including rent and utilities/services. Until suitable new tenants are found you will continue to be liable for the full amount of rent.

(NB all fees are inclusive of VAT at the standard rate)


Schedule of Charges for Landlords

This list explains the potential charges we may make as an agent during your management. % prices are of rent achieved and all costs inc VAT at the prevailing rate:

Type When Charged Fee
Standard % Management fee At tenant check in and monthly thereafter 12% inc VAT
Standard % Management fee with Legal/Rent Warranty At tenant check in and monthly thereafter 15.6% inc VAT
Tenancy Set Up Fee At tenant check in £300 inc VAT
Subsequent tenancy re-let fee At tenant check in £234 inc VAT
Create new tenancy after initial fixed term At tenancy renewal date (excludes new credit checks) £54inc VAT
Arrange Safety checks with contractors Upon instruction of checks (price excludes cost of checks themselves) £18 inc VAT
Duplication/Test cut keys When obtained (excludes cost of key cutting) £12 inc VAT
Preparation/Issue Rent Increase or Notice of Repossession When issued £42 inc VAT
Administration of Non-Resident Landlord Returns (if required) Upon completion £180 inc VAT
Property Inspections Upon completion £30 inc VAT
Annual income and expenditure account provision Upon completion £30 inc VAT
Handling of tenant deposit disputes Upon conclusion @ hourly rate £48 per hour inc VAT