Location & Address

Head Office 
46 Prince of Wales Road, Norwich NR1 1LL 
Phone: 01603 764 676 
Email: lettings@spencerward.co.uk 

01603 764 676
Our Charges

Landlord Charges

Landlord Charges

Type When Charged Fee
Standard Management fee At tenant check in and monthly thereafter 12% inc VAT
Standard Management fee with Legal/Rent Cover At tenant check in and monthly thereafter 16% inc VAT
First Tenancy Set Up Fee At tenant check in £480 inc VAT
Subsequent tenancy re-let fee At tenant check in £414 inc VAT
Property inventory charge At tenant check in Prices subject to Size unfurnished/furnished
Example 1 bed unfurnished £84
1 bed furnished £96
3 bed unfurnished £102
3 bed furnished £126
Renewal of fixed term tenancy At tenancy renewal date £120 inc VAT
Duplication/Test cut keys When obtained (excludes cost of key cutting) £12 inc VAT
Preparation/Issue Rent increase or Notice of Repossession When issued £42 inc VAT
Administration of Non-Resident Landlord Returns (If required for overseas landlords) Upon completion £180 inc VAT
Property inspections if required Upon completion £30 inc VAT
Handling of tenant deposit disputes if required Upon completion @ hourly rate £48 inc VAT
Obtaining estimates and supervision of major works if required 10% of cost of work over £500
Withdrawal of property charge within first 12 months of tenancy if required At notice period 1 months rent inc VAT

Discounted rates are available for Portfolio Landlords – please call to discuss this

Tenant Charges

  • The rent
  • A refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above
  • A refundable holding deposit (to reserve a property) capped at no more than one week’s rent is payable, once your note of interest is accepted
  • Payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher
  • Payments associated with early termination of the tenancy, when requested by the tenant before the end of the tenancy
  • Payments in respect of utilities, communication services, TV licence and council tax if included within the rent or to the relevant suppliers if excluded from the rent
  • A default fee for late payment of rent if it has been overdue 14 days or more. Any interest charged must not exceed the Bank of England’s base rate + 3%.
  • Replacement of a lost key/security device, where required under a tenancy agreement
  • Contractual damages by way of a breach of tenancy agreement

As an example, if the rent charged is £650 per calendar month exclusive of services your holding deposit would be £150 and your damage deposit due in total would be £750.

For additional clarification and explanation of the above please see the below link

Tenant Fee Ban 2019 – Guidance for Tenants